Cases and Case Editors

Unable to delete a text item, question or image - Delete button is grayed out
Usually, if the delete button is grayed out, the item is in a script or templated item.  Remove it from the script, then the templated item and then delete...
Thu, 7 Jan, 2016 at 1:18 PM
Creating an ACR Select Question
The ACR select question can be created using the New Case Wizard (NCW) or from the Cortex Advanced Edit area. To add an ACR Select question using NCW, se...
Tue, 7 Aug, 2018 at 1:23 PM
Why can't I delete a case?
At this time case deletion requires specific privileges not available to most users.  If there is a case that you need deleted, please contact support with ...
Fri, 29 Apr, 2016 at 11:15 AM
Pasting an image into a text item
Adding images to a case can be done by importing the image file onto the Images tab of the case. This works for most images but the downside is that the ima...
Thu, 6 Jul, 2017 at 1:17 PM
Image Question Templated Item
The image question templated item allows you to link a question and image and have it presented together.  This is a good template for case script presenter...
Thu, 6 Jul, 2017 at 11:58 AM