Cases and Case Editors
Usually, if the delete button is grayed out, the item is in a script or templated item. Remove it from the script, then the templated item and then delete...
Thu, 7 Jan, 2016 at 1:18 PM
The ACR select question can be created using the New Case Wizard (NCW) or from the Cortex Advanced Edit area. To add an ACR Select question using NCW, se...
Tue, 7 Aug, 2018 at 1:23 PM
At this time case deletion requires specific privileges not available to most users. If there is a case that you need deleted, please contact support with ...
Fri, 29 Apr, 2016 at 11:15 AM
Adding images to a case can be done by importing the image file onto the Images tab of the case. This works for most images but the downside is that the ima...
Thu, 6 Jul, 2017 at 1:17 PM
The image question templated item allows you to link a question and image and have it presented together. This is a good template for case script presenter...
Thu, 6 Jul, 2017 at 11:58 AM