Error Messages - What does this message mean?

Blank Page / Grayed out Icons when accessing the activity
 You will receive a blank page that may or may not have grayed out icons for an activity when the following conditions occur: 1.  User is trying to ...
Fri, 13 Feb, 2015 at 2:05 PM
HealthAir Login Box
I clicked the "Home" button while using HealthAir DICOM viewer and now only see the HealthAir login box - how do I get back?  To get bac...
Tue, 10 Mar, 2015 at 3:54 PM
Duplicate items upon refreshing the browser
When adding text items, templated items or patient tab information, if the browser is refreshed the item will be duplicated in the case.  This occurs becaus...
Thu, 9 Apr, 2015 at 2:34 PM
Loading or Spinning Icon on Case or Activity Page / Screen Frozen
 Click the browser Refresh icon.
Wed, 13 May, 2015 at 2:32 PM
"Inactive Account" message on new user access
User can receive an "Inactive Account" message when accessing New Case Wizard from direct URL ( for the first time with...
Thu, 13 Jul, 2017 at 11:06 AM
I'm getting a second Cortex login box after trying to log into my portal
Cortex uses a single sign on (SSO) system that links the users ACR credentials (the username and password used for and their Cortex account.  The s...
Fri, 29 Jun, 2018 at 12:44 PM
Log in Business Error - SSO Webservice Business Error
When logging into RCMS, if the following business error is received (see below), notify ACR Support.  This business error indicates that the ACR Single Sign...
Mon, 29 Jun, 2015 at 9:59 AM
Application error Message when clicking CiP Submit for CME button
If the following error is received when clicking the CiP submit for CME button, please contact support.  The primary reason for this message is the WS Perso...
Thu, 8 Oct, 2015 at 9:31 AM
Cortex Login Business Error - Object Reference not set to an instance of an object
When the following error message is received when logging into Cortex, contact support.  This message indicates the WS Personify web service is down and nee...
Fri, 29 Jun, 2018 at 12:40 PM
CiP "Product ID is invalid"
This message is received when the CiP product code is incorrect in Personify, the product has the wrong expiration date or the E-Business control is not ena...
Thu, 8 Oct, 2015 at 11:43 AM