Error Messages - What does this message mean?
You will receive a blank page that may or may not have grayed out icons for an activity when the following conditions occur:
1. User is trying to ...
Fri, 13 Feb, 2015 at 2:05 PM
I clicked the "Home" button while using HealthAir DICOM viewer and now only see the HealthAir login box - how do I get back?
To get bac...
Tue, 10 Mar, 2015 at 3:54 PM
When adding text items, templated items or patient tab information, if the browser is refreshed the item will be duplicated in the case. This occurs becaus...
Thu, 9 Apr, 2015 at 2:34 PM
Click the browser Refresh icon.
Wed, 13 May, 2015 at 2:32 PM
User can receive an "Inactive Account" message when accessing New Case Wizard from direct URL (https://3s.acr.org/DEW/NCW) for the first time with...
Thu, 13 Jul, 2017 at 11:06 AM
Cortex uses a single sign on (SSO) system that links the users ACR credentials (the username and password used for acr.org) and their Cortex account. The s...
Fri, 29 Jun, 2018 at 12:44 PM
When logging into RCMS, if the following business error is received (see below), notify ACR Support. This business error indicates that the ACR Single Sign...
Mon, 29 Jun, 2015 at 9:59 AM
If the following error is received when clicking the CiP submit for CME button, please contact support. The primary reason for this message is the WS Perso...
Thu, 8 Oct, 2015 at 9:31 AM
When the following error message is received when logging into Cortex, contact support. This message indicates the WS Personify web service is down and nee...
Fri, 29 Jun, 2018 at 12:40 PM
This message is received when the CiP product code is incorrect in Personify, the product has the wrong expiration date or the E-Business control is not ena...
Thu, 8 Oct, 2015 at 11:43 AM