Please only run this if instructed by a member of the ACR Connect team. 


Note: Some versions still contain "acrconnect-dicom-imaging-service". It will not start if present, this is expected.


  1. On the server where ACR Connect is installed, browse to:
    C:\ProgramData\acr-connect-apps\ConnectExpress\.volumes\service-env
  2. Locate a file named: jwt_token.json
    1. Delete this file
  3. Login to ACR connect. This will generate a new jwt_token.json file.
  4. Find the ACRConnect Update Agent service and restart it.
  5. Once all the services stop and restart it will pull the latest update of ACR Connect after a few minutes.
    1. This may cause the update agent to stop all the services again. This process can take a few minutes.
  6. Once the services restart please verify that all the services have started back up.
  7. Login to DIR link and confirm submissions are still submitting to ACR.



Estimated completion time: 10-15 minutes