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Your account becomes locked after 5 or more failed login attempts (incorrect username and/or password). All accounts automatically become unlocked after 30 minutes, but you may perform a self-service unlock by following these instructions.

  1. From the ACR Login page ( click 'Unlock your account.' 

  2. Enter the email address used for your ACR Login and click 'Send Email'. This must be a valid, active email address that you can access. 

  3. If your ACR Login was not locked out, you will receive the email shown here. If you are still having trouble logging in, perform a password reset by using the link in the email ( 

  4. If your ACR Login was locked out due to 5 or more failed login attempts, you will receive the email shown here. 

  5. Click the 'Unlock Account' button in the email. If successful, you will see the ‘Account Successfully Unlocked!’ screen and can now use your ACR Login. 

Note: These emails are only valid for 7 days and are one-time use. If you miss the 7-day period, or attempt to use the email twice, you must start back at step 1. 

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