Locate the case and access the Case Credits tab.  Check out the case.


Users with case credits for the case will be listed under the Section Case Credits.  A list of user credits for the case is displayed.



If the user credit is not listed, click on the link Adding User Credits to a Case for detailed instructions on adding a new user to the case credits.


To edit an existing user credit, select the [Edit] button located to the right of the user information.



To remove an existing user credit, there must be at least two user credits for the case before the [Delete] button will be displayed. Add additional user credit if needed and then select [Delete] to remove the unneeded user credit.

The new user credit will be associated with the case and the old user credit will be removed.